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Frequently Asked Questions


We will handcraft your Hex Borders within two weeks.  After that shipping usually takes 3-5 days, depending on your choice at checkout.

Returns / Refunds

We will gladly accept any refund within 30 days of purchase.  Please use the form below to request a refund.


The security of your personal information means a great deal to us. Our cart and checkout pages are processed over a SSLA Secured 128 bit connection.  


Your Privacy is very important to us, we are only going to retain personal information as long as necessary for the fulfillment of our purposes. We are committed to conducting our business to ensure that the confidentiality of personal information is protected and maintained.


We collect information on visitors to our website and the websites of our products. This information includes aggregate information on what pages visitors access, email addresses of those who email us or sign up for our newsletters, and other information volunteered by the site visitor.

When you register for one of our products, we ask for additional information such as your name, company name, and billing information (for paying accounts).


  • To facilitate the use of our products
  • For billing purposes
  • To improve our products and services
  • For our own research


We do not ever share or sell your personal information for commercial purposes except to provide products or services you’ve requested, and only if we have your permission. We may share aggregated non-personal information with third parties outside of Hex Borders. We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, ensuring the security of our network and services, or when your actions violate the Terms of Service.


A cookie is a small amount of data that we store on your computer's hard drive. Cookies are not required to browse our company site, but are required to purchase our products. We set and access cookies to record current session information.


We may periodically update this policy. If it is significantly changed, we will notify you by email or by placing a prominent notice on our company website, blog or other communication channel.


Still have questions?  Reach us using the form below, and we'll reply within 2 business days.